Terms of Service

Last updated: 2026-02-05

These Terms of Service ("Terms") govern your use of Caneta, a pen-pal platform operated at caneta.ink (the "Service"). By using the Service, you agree to these Terms.

1. Eligibility

You must be at least 16 years old to use the Service. By creating an account, you confirm that you meet this age requirement.

2. Your Account

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating your account. You may not use another person's account without permission.

3. Acceptable Use

When using the Service, you agree not to:

  • Send harassing, threatening, or abusive content
  • Send spam or unsolicited commercial messages
  • Impersonate other users or entities
  • Attempt to access other users' accounts
  • Use the Service for any illegal purpose
  • Circumvent platform security measures

4. Content

You retain ownership of the letters you write. By sending a letter, you grant us a limited license to store and deliver it to the intended recipient. We may remove content that violates these Terms.

5. Stamps & Virtual Currency

Stamps are virtual items used within the Service. Free stamps are provided as part of the Service. Purchased stamps are non-refundable. We reserve the right to modify the stamp economy (costs, allocation rates) with reasonable notice.

6. Account Termination

You may delete your account at any time through the app settings. We may suspend or ban accounts that violate these Terms. Upon account deletion, your personal data is anonymized as described in our Privacy Policy.

7. Disclaimer

The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation of the Service.

8. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.

9. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new Terms. We will notify you of material changes.

10. Governing Law

These Terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Portugal.

11. Contact

For questions about these Terms, contact us at [email protected].